Our client, a leading UK university, needed a new Customer Relationship Management (CRM) system. Following a false start by another provider, we were tasked with recruiting a full team to recover and deliver the project.
As with most universities, data was being collected, managed, used and held on multiple systems across different departments. Our client wanted a holistic view of the university, students and other partners in order to get a clearer picture in real time so they could deliver better outcomes for all.
Applying our Project Partnering service model, SThree used a blend of on-shore and off-shore resources to provide support capability that fitted seamlessly into the university’s existing IT team.
SThree’s contractors started by rebuilding confidence with the key stakeholders, re-baselining the programme and building out functionality spanning multiple departments. Using a rapid prototype approach and ‘show and tell’ sessions enabled key stakeholders to visualise their workshop inputs, creating further confidence and buy-in to the programme, technology and target benefits.
The go-live transition was carefully planned by the SThree project team and involved a migration of over three million records from ageing databases to Salesforce and handing over all relevant operational documentation. It was executed without fault and ahead of schedule.
Transition to support following project completion was a success and the university is confident it has the capability to manage this system going forward.
The CRM system now offers our client enhanced capabilities around recruitment, alumni relations, advancement, events management, as well as research and innovation.
The university see digital transformation as central to achieving their ambition to become the top modern university in the UK and have retained SThree to resource the skills for the exciting next phase of their development.Find sought-after specialists
Read more insights
Hoe kunnen bedrijven zin geven aan hun werknemers
De volgende Work in Progress-documentaire gaat over de zin van werk en hoe bedrijven zin kunnen geven aan het werk dat ze doen.
Building a diverse and inclusive workforce for the 21st century
How partnering with Schneider Electric, recognised as one of the world's most sustainable companies, helped build a better future.
Bouwen aan een divers personeelsbestand in de regio Azië-Pacific
Onze klant in de financiële dienstverlening helpen bij het in kaart brengen van de markt en het werven van kandidaten met diverse achterg...
Het is nu tijd om de toekomst van werk een nieuwe impuls te geven
We hebben samengewerkt met Samuel Durand aan een nieuwe documentaire over de toekomst van werk
Challenging gender bias and inequality to build a more inclusive future
If you can’t get a seat at the table, create your own table. Sunny Ackerman, President of SThree Americas, discusses this years IWD theme.
Challenging perspectives on traditional people management ideas
How reshaping traditional ideas within people management could help us rebuild the future.
The future of the workplace is now
Experts discuss the future of work and what it means for the fourth industrial revolution.
De toekomst van werk door technologie
Hoe opkomende technologie een enorme impact heeft op de werkplek en ten goede zal komen aan degenen die haar omarmen.