This has been a defining year for the world of work. The ongoing health crisis has challenged organisations worldwide to reimage their operations and quickly adapt to a revolution in people management – the trust revolution.

Rating people on the key performance indicators, hierarchical structures and presenteeism of the past simply won’t work in today’s remote environment. Leaders need to re-think how they engage with their teams, and measure what ‘good’ looks like.

UK&I MD, Tom Way, discusses the trust revolution and the impact this is having on the employer-employee relationship in SIA’s The Staffing Stream.

He said: “Managers have to understand and relate to their teams. They have to be sympathetic to the needs of individuals, working with them to ensure they are set for success, whether that means providing flexible working hours, checking in regularly, ensuring that people aren’t suffering so-called “Zoom fatigue,” or celebrating success in imaginative ways.

Building a supportive culture which is cognizant of the external impacts of the crisis is critically important in maintaining that healthy balance in work.”

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