- Job reference no: VN9239
- Job type: Permanent
- Salary: competitive JPY
- Location: Tokyo, Japan
At SThree we offer you a career with no limits and strive to provide you with the tools to shape your own future. Do you want a job that allows you to wake up every morning knowing that you have the opportunity to change someone's life?
A career in recruitment can offer you just that, and at SThree we're passionate about ensuring that you have the support to truly shine. As a Recruitment Consultant, you will be following in the footsteps of several former SThree CEO's, MD's and country directors who all similarly started from this role. Who knows where it will take you?
Are you ready to join an internationally renowned recruitment company?
We're seeking an enthusiastic Associate Recruitment Consultant who's passionate about taking the next step in their career.
SThree is an international multi-brand staffing organisation providing permanent and contract staff to STEM (Science, Technology, Engineering and Mathematics) sectors.
We operate across ten specialist brands and employ over 2,600 people in 15 countries across the world. We pride ourselves on the dedication and passion we have for the industries we work in and the support we can provide our customers to achieving their goals and career ambitions.
Contribute to the cycle of service; to create and develop candidate relationships, within a niche sector / market, in order to provide an excellent customer experience for the client and meet their recruitment needs in a timely and efficient manner that is in line with the SThree Service Attributes.
・ Developing and driving client development strategy in collaboration with senior business leaders, to generate revenue and pipeline business
・ Creating business plans for all current and opportunity tender business, owning and driving target client list
・ Advocates the SThree service attributes and effects organisational changes that supports business strategy and generate higher revenues for SThree
・ Actively communicating and executing new approaches such as advocating the peer-to-peer relationship model to enable long term trusted client relationships and securing of future business opportunity
BUSINESS ANALYSIS & DEVELOPMENT:
・ Reviewing the portfolio of clients on a regular basis to identify further business and growth opportunities (e.g. new territory, skills etc) and presenting this back into the business
・ Working with senior management to conduct due diligence and analyse market intelligence to continue to evolve business opportunities, remain competitive and strive to become a market leader in our field
・ Spends time asking strategic questions to create a deep understanding of the client's business goals and resource requirements in order to recommend short/medium and long term client development strategy
・ Actively seeks opportunity to join up clients across geographies and SThree brands in order to create further growth and revenue streams
・ Places the client at the heart of key business decisions around service delivery models
・ Analysing & understanding key performance indicators (KPIs), financial and service metrics (NPS) to help inform business decisions and make recommendations which have a positive impact on revenue streams and client service effectiveness
CUSTOMER RELATIONSHIP MANAGEMENT:
・ Establishing & maintaining strategic business relationships with clients
・ Maintaining close relationships with key decision makers within client organisations and providing issue resolution, when needed, by acting as a point of escalation
・ Allocating ownership of client accounts to leverage & develop business relationships (i.e. introducing dedicated Account Managers)
・ Identifying opportunities to involve Sales and Support Services management to develop peer-to-peer relationships
・ Conducting client service reviews to drive continuous service improvement (e.g. APMs, client satisfaction surveys)
・ Soliciting & acting on client feedback to ensure delivery of the highest quality service
SALES & MARKETING:
・ Identifying opportunities to promote SThree's services based on clients' resource planning and recruitment needs in the short term and on-going
・ Seeking opportunities to collaborate with clients on industry related initiatives (e.g. CSR / Diversity projects, skills shortages, government initiatives) to support their strategic agenda by sharing best practice, industry insights and trends
・ Negotiating commercial agreements [e.g. client terms, master agreements, Service Level Agreements (SLAs)]
・ Working with marketing to devise and deliver appropriate Sector / Brand marketing campaigns for clients & candidates, in a targeted and professional manner
PEOPLE / STAKEHOLDER MANAGEMENT:
・ Influencing internal stakeholders to drive activity and meet SLAs to ensure client needs are met and accounts are managed effectively
・ Demonstrating superior market expertise and acting as a conduit for knowledge sharing and best practice to support the development of sales teams
・ Ensures delivery to clients in line with agreed service standards by liasing with the delivery-teams for specific target accounts
・ Consistently role models the service led approach and proactively recognizes and reinforces service behaviors that promote client retention and create win/win situations for the client and for SThree
・ Developing relevant sales policies, best practice processes and compliance regulations; reviewing regularly to ensure efficiency and joined up approach to servicing clients