Performance highlights

A positive momentum in the demand for STEM skills, accelerating trend towards flexible working and improved staffing market conditions helped the Group deliver record results – well ahead of 2020, but also the prior record year of 2019. With candidate and client confidence improving across most of the Group’s global footprint, we reported significant growth rates in contractor order books to levels not seen since the peak of 2019.

We continued to make progress in managing our important environmental, social and governance (‘ESG’) commitments for the benefit of all our stakeholders and we have been working hard to drive positive change throughout the business.

Financial Data

£1.3bn Revenue (2020: £1.2bn)
£356m Net Fees (2020: £309m)
£58m Net cash (2020: £50m)
£61m Operating profit1 (2020: £32m)
31.9p Basic earnings per share (2020: 14.2p)
DE&I Company of the year at the European Diversity Awards
43 eNPS (2020: 5)
50 NPS (2020: 52)
33,150 positively impacted lives in 2021, through delivering recruitment solutions and community programmes
  1. The Group also uses alternative performance measures (‘APMs’) to help explain its business performance. Further information on APMs, including a reconciliation to the financial statements (where appropriate), can be found in the Annual Report on pages 212 to 215.
In April 2021 we published our first Impact Report, setting out ESG progress, metrics and targets. We are an early adopter of the robust Taskforce on Climate-related Financial Disclosures (‘TCFD’) reporting standard, and you will find our first performance data in the Responsible business section of this report.
James Bilefield, ChairmanJames Bilefield, Chair

Non Financial Data

Total energy consumption
-44% reduction in our carbon emissions YoY in 2021
738+ placements in renewable energy
1,850 hours of volunteering delivered
4,210 people supported through resume reviews



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