You will find outlined below questions that are often asked by our shareholders. If you cannot find the answer to any questions relating to holdings of SThree shares (e.g. number of shares held, change of name, address, amalgamation of accounts, gift transfers) please contact capitaassetservices.com

Click here to visit the America FAQ's

Who are SThree's Registrars?

Capita manage the SThree share register, their contact details are shown above.

I have moved - who do I need to tell?

If you have moved you need to inform our registrars. You can do this by contacting them at the above address or by downloading the forms from their website.

It is important to remember that if you own shares in more than one company you will need to inform each registrar involved. Even if the registrar is the same, you will need to tell the registrar of each of the companies that you hold shares in to ensure that all of your records are changed.

A shareholder has died - what should I do?

You will need to contact the registrar. If the shares were held in joint names they will automatically be transferred into the name of the surviving shareholder. Where the shares were held under one name, these may be transferred to another name. The registrars will inform you of any documentation that may be required.

My SThree share certificate has been lost or stolen - what should I do?

If you lose your share certificate, or it has been stolen, you should inform Capita immediately (Tel: +44 (0) 208 639 3399). A record of the lost share certificate will be made to prevent it being used and a letter of indemnity will be sent to you to sign. .

This is to protect SThree from the possible misuse of your certificate while it is not in your possession. A replacement share certificate will then be sent to you. There is a charge for this service, so we advise you to keep your share certificate in a safe and secure place.

How do I transfer my SThree shares?

You may decide to transfer some or all of your shares to someone else (your partner, for example, or another member of your family). To do this, you will need to complete a share transfer form. The form should be fully completed and returned with your share certificate(s) (representing at least the number of shares being transferred). Capita will then process the transfer and issue a balance share certificate to you if applicable.

How do I sell my shares?

Some high street banks provide facilities for buying and selling shares or you can contact a stockbroker, or use the details shown on the 'Shareholders Information' page of SThree's Annual or Interim reports.

How do I find out how many SThree shares I hold?

You can confirm the number of shares you hold by calling Capita on +44 (0) 208 639 3399. Alternatively, you can check your shareholding by registering at www.capitaassetservices.com. This gives you direct access to information on your shares in SThree and other companies for which Capita act as registrar.

When does SThree pay dividends?

Dividends are normally paid twice yearly, in mid June and mid December.

What do I do if I receive unsolicited phone calls or correspondence concerning investment matters?

Over the last year many companies have become aware that their shareholders have received unsolicited phone calls or correspondence concerning investment matters. These are typically from overseas brokers who target UK shareholders offering to sell them what often turn out to be worthless or high-risk shares in US or UK investments.

They can be very persistent and extremely persuasive and a 2006 survey by the Financial Conduct Authority (FCA) has reported that the average amount lost by investors is around £20,000. It is not just the novice investor that has been duped in this way; many of the victims had been successfully investing for several years. Shareholders are advised to be very wary of any unsolicited advice, offers to buy shares at a discount or offers of free company reports.

If you receive any unsolicited investment advice:

Details of any share dealing facilities that the company endorses will be included in company mailings.

More detailed information on this or similar activity can also be found at www.fca.org.uk

North America

North American investors with questions relating to American Depositary Receipts (ADRs) will find answers to the most frequently asked questions here.

American Depositary Receipts

If you cannot find the information you're looking for, please visit The Bank of New York's ADR website and search for the SThree Profile Page (Ticker symbol: SERTY).

How can I find out SThree ADR Dividend information?

For the most current SThree ADR dividend information you can call The Bank of New York. Please have your account number, exact address, and exact name(s) on the account ready when you call. You can also refer to The Bank of New York website and double click on the "Dividends and Distributions" section.

What is an American Depositary Receipt?

An ADR is a negotiable U.S. certificate representing ownership of shares in a non-U.S. corporation. ADRs are quoted and traded in U.S. dollars in the U.S. securities market. Dividends are paid to investor in U.S. dollars.

ADRs were specifically designed to facilitate the purchase, holding and sale of non-U.S. securities by U.S. investors, and to provide a corporate finance vehicle for non-U.S. companies. ADRs can be held in book-entry form or as a physical certificate.

What is a Level I ADR adn where are SThree ADRs traded?

Level I Depositary Receipts are traded in the U.S. OTC market with prices published in the "Pink Sheets" and on some exchanges outside the United States. Establishment of a Sponsored Level I program does not require full SEC registration and the company does not have to report its accounts under U.S. GAAP or provide full SEC disclosure. Essentially, a Sponsored Level I Depositary Receipt program allows companies to enjoy the benefits of a publicly traded security without changing its current reporting process.

What are the benefits of ADRs to U.S. investors?

U.S. investors generally prefer to purchase ADRs rather than ordinary shares in the issuer's home market because ADRs trade, clear and settle according to U.S. market conventions. One of the ADR's main advantages is the facilitation of diversification into foreign securities. ADRs also allow easy comparison to securities of similar companies as well as access to price and trading information. ADR holders also benefit from dollar dividend payments and corporate action notifications.

What type of companies issue ADRs?

ADRs issuers are typically large multinational corporations. Any non-U.S. company seeking to engage the U.S. market to diversify its investor base, raise capital in the U.S. or offer U.S.-type employee plans.

Is it easy to get information and updates on an ADR company?

ADR issuers generally have full information in English about themselves on their websites, as well as on the main depositary bank websites, and are better tracked by the main U.S. financial websites.

Under what ticker symbol are SThree ADRs traded?

The SThree ticker symbol is 'SERTY'.

Who is the depositary bank for SThree ADRs?

The Bank of New York (BNY). The depositary bank plays a key role in the process of issuance and as cancellation of ADRs. It also maintains the ADR holder register and distributes the dividends in U.S. dollars. The Bank of New York is a DTC (Depositary Trust Company) participant as are brokers & dealers, other banks, trust companies and clearinghouses. For additional general information, please visit The Bank of New York's website at www.adrbny.com and search for SThree Profile Page. Registered holders wishing to access their account with The Bank of New York (BNY acts as both ADR depositary bank & registrar):

The Bank of New York
Investor Services
P.O. Box 11258
Church Street Station
New York
NY, 10286-1258

Toll Free Tel for domestic callers: 1-888-BNY-ADRs
International callers: 212-815-3700

For the issuance of ADRs please contact:

Michael Ludwig
Tel: +1 212 815 2213
Fax: +1 212 571 3050
Email: [email protected]
Website:

What is the difference between an ADR and an ADS?

An ADR (American Depositary Receipt) is a negotiable certificate issued by a depositary bank representing a specific number of shares of a non-U.S. company traded on a U.S. stock exchange. An ADS is the share issued under the ADR agreement which is actually traded.

Can I buy SThree ADRs through a broker just as you would buy U.S. securities?

Yes.

Can I purchase ADRs directly from SThree?

No.

What is the difference between a registered holder and a beneficial ADR holder?

A registered holder is one whose name appears on the books of the depositary. The registered holder is considered the owner of the record. A beneficial holder is one whose holdings are registered in a name other than his or her own, such as the name of a broker, bank or nominee.

I did not receive a certificate with the purchase of my ADRs. How can I obtain a traditional certificate?

For registered owners ownership is registered by the depositary bank and is evidenced by an account statement, provided by the depositary. Registered owners hold physical ADR certificates issued by the Depositary Bank and receive dividends, and proxy materials directly from The Bank of New York.

Owners of SThree ADRs that are registered in the "nominee name" or "street name" of a bank, broker or other institution that holds such securities for the accounts of others are considered beneficial owners. ADRs held in this form are book-entry securities, where the beneficial owner's interest is recorded in an account held by the institution rather than by registration with the ADR depositary.

Major benefits of book-entry ownership are the elimination of problems associated with paper certificates such as storage, safety of securities or cost and inconvenience of replacement. Book-entry ADRs eliminate the requirement for physical movement of certificates at the time of sale or transfer of ownership. Investors purchasing ADRs through a broker who wish to become registered owners must specifically direct the broker to register the shares with the ADR depositary. If you choose to have a certificate issued, please contact The Bank of New York.

How can I find out how many ADR shares I can have?

For those holders who are not registered because their shares are held through a "Street name" (nominee account), please contact your nominee for information on your ADR holdings.

Do I always get an ADR certificate?

Your SThree ADR represents your ownership of shares in the company and can be held in certificate or book-entry form. If you hold your ADRs in certificate form these should be kept in a safe-deposit box or secure place. Certificates are negotiable documents and should be signed only in the event of a sale or transfer of ownership. If you hold your ADRs through a "Street Name" (nominee account) these will be in book-entry form and therefore you will not have an ADR certificate.

How often will I receive account statements?

You will receive account statements following each investment activity. You will also receive a statement at the end of the year showing all year-to-date transaction activity. You should retain these statements for tax purposes.

What should I do if I lose an ADR certificate?

If your certificate is lost, stolen, or destroyed, notify The Bank of New York investor hotline +1-888-BNY-ADRs / +1-888-269-2377. Please ensure you have your Social Security Taxpayer Identification number ready when calling.

How do I change my address as an ADR holder?

It is important that you contact The Bank of New York when you move so that your account records can be updated and your dividend check is sent to the right address.

In what currency do Canadian residents receive dividends?

Resident Canadian ADR shareholders will receive their dividends in U.S. dollars.

Who will vote the ADR's at the shareholders' meeting?

Holders of ADRs are entitled to instruct the Depositary Bank, The Bank of New York, as a proxy to exercise the voting rights with respect to the number of ordinary shares represented by the respective ADRs. If no instructions are received from a Holder, the shares will remain un-voted.

How are ADR dividends paid and taxed?

Dividends are paid in U.S. dollars and are generally taxable, just like dividends on U.S. shares.

How can I replace a lost ADR dividend check?

You can request the replacement of a lost dividend check by calling The Bank of New York. Upon authorization from you, a stop payment order will be placed against the original check and a replacement check will be issued to you. Please have your Social Security Number ready when calling.

Can I have my American Depositary Receipt (ADR) dividends directly deposited into my bank account?

All or a portion of your cash dividend can be wired directly to your bank account. In order to take advantage of this option your bank or financial institution must be part of Automatic Clearing House (ACH). If you are interested in this option please call The Bank of New York.

How do I convert my ordinary shares into American Depositary Receipts (ADR)?

Converting ordinary shares into ADRs must be done through a broker or an investment advisor.